CUSTOMER SERVICE OFFICER

CUSTOMER SERVICE OFFICER – iSHOPCHANGI

Location: Changi Airport Terminal 3
65 Airport Boulevard, Singapore 819663

Salary: $1,950 – $2,100 per month
Employment Type: Full-Time
Working Schedule: 4 Days per Week

JOB RESPONSIBILITIES

• Handle daily operations and customer service duties at the iShopChangi (ISC) counter.
• Manage end-to-end fulfilment of departure and arrival orders.
• Receive and process customer orders accurately and promptly using the Warehouse Management System (WMS).
• Carefully verify item descriptions, quantities, order details, and customer information before fulfilment.
• Monitor order progress and coordinate with merchants and runners to ensure orders are fulfilled and delivered on time.
• Maintain accurate records of inventory movements and regularly monitor stock levels at the counter.
• Conduct stock counts for promotional items such as PWP, GWP, coupons, and other campaign-related items.
• Identify and report any inventory discrepancies promptly.
• Assist customers with Changi Rewards membership enquiries, redemptions, and promotional campaign giveaways.
• Attend to customer enquiries professionally and provide information about available airport services.
• Promote and upsell commercial services, including Shopping Concierge Services and Changi Rewards.
• Ensure all customer service activities are carried out according to company SOP and required service standards.
• Handle the transfer, delivery, and collection of items between counters, merchants, and the NT backroom within the airport terminals.
• Perform necessary checks to ensure orders are complete, accurate, and in good condition.
• Pick and pack items for customer collection or delivery while maintaining accuracy and efficiency.
• Maintain proper housekeeping and cleanliness of the counter, storage areas, and backroom.
• Support the team with daily operational activities and perform other duties assigned by management.

REQUIREMENTS

• Minimum O-Level or N-Level qualification.
• At least 1 year of relevant experience in retail, customer service, warehousing, or a similar environment.
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.
• Customer-oriented with a professional and friendly attitude.
• Able to work efficiently in a fast-paced airport environment.
• Able to follow SOPs and handle multiple tasks accurately.
• Responsible, organised, and attentive to detail.

WORK LOCATION

Changi Airport Terminal 3
65 Airport Boulevard, Singapore 819663

This is a full-time opportunity with a 4-day work week, suitable for candidates with experience in customer service, retail, or warehouse operations.