CLINIC SERVICE ASSOCIATE

CLINIC SERVICE ASSOCIATE – UP TO $2,800/MONTH
URGENT HIRING | ISLANDWIDE SINGAPORE

Location: Bedok North MRT + Multiple Locations Islandwide
Salary: $2,600 – $2,900/month
Working Days: 5.5 Days/Week
Employment Type: Full-Time | Contract
Contract Duration: 6 Months – 1 Year
Contract Status: Renewable

JOB SUMMARY

We are looking for a Clinic Service Associate to join our healthcare team and support the smooth day-to-day operations of the clinic.

You will be one of the main points of contact for patients, providing professional and friendly assistance throughout their clinic visit, from registration and appointment scheduling to payment and check-out.

The ideal candidate should have a strong customer-service mindset, good communication skills and the ability to remain calm, organised and professional in a busy clinic environment.

You will work closely with doctors, nurses and other clinic staff to ensure patients receive a smooth, efficient and positive experience.

KEY RESPONSIBILITIES

Patient Registration & Administration

• Manage patient registration and update patient information accurately.
• Verify patient details and ensure records are properly maintained.
• Handle patient check-in and check-out procedures efficiently.
• Assist with general administrative and clerical duties.
• Ensure patient records and documentation are complete and accurate.

Appointment Management

• Schedule, reschedule and confirm patient appointments.
• Manage appointment enquiries through phone, email and in-person interactions.
• Coordinate appointment arrangements with patients and medical staff.
• Assist in managing the clinic appointment schedule.
• Help minimise waiting time and maintain a smooth patient flow.

Patient Service & Enquiries

• Serve as the first point of contact for patients visiting the clinic.
• Attend to patient enquiries professionally and courteously.
• Handle phone calls, emails and face-to-face enquiries.
• Provide clear information regarding appointments, clinic procedures and services.
• Communicate with patients with patience, empathy and professionalism.
• Assist patients with their queries and direct them to the appropriate department or medical staff when required.

Billing & Payment

• Process patient payments and collections accurately.
• Assist with billing and insurance-related matters.
• Process insurance claims and required documentation.
• Ensure all payment and billing records are accurate.
• Handle patient information and financial details with strict confidentiality.
• Follow established procedures for payment collection and documentation.

Clinic Operations

• Coordinate closely with doctors, nurses and clinic staff.
• Support efficient patient flow within the clinic.
• Assist the medical team with administrative coordination when required.
• Ensure the reception and patient service areas are organised and welcoming.
• Follow clinic procedures, policies and confidentiality requirements.
• Support the team with other administrative duties when necessary.

JOB REQUIREMENTS

• Minimum A Levels and above.
• Previous experience in customer service, clinic operations or healthcare administration will be an advantage.
• Fresh candidates with the right attitude may also be considered.
• Excellent communication and interpersonal skills.
• Comfortable communicating with patients from different backgrounds.
• Friendly, patient and professional when dealing with patients.
• Able to handle enquiries and difficult situations calmly.
• Strong attention to detail and accuracy when handling patient information.
• Proficient in Microsoft Office applications.
• Willing and able to learn new clinic or healthcare management systems.
• Able to multitask and work efficiently in a fast-paced environment.
• Responsible, organised and able to work well as part of a team.

IDEAL CANDIDATE

This position is suitable for candidates who enjoy customer service and are interested in working in a healthcare environment.

The ideal candidate should be:

• A good communicator.
• Friendly and approachable.
• Patient and empathetic.
• Organised and detail-oriented.
• Able to multitask effectively.
• Comfortable using computer systems.
• Interested in healthcare and clinic operations.
• Able to work well with doctors, nurses and administrative teams.
• Professional when handling confidential patient information.
• Comfortable working in a busy and fast-paced clinic environment.

WHAT YOU CAN EXPECT

• Salary of $2,500 – $2,800/month.
• Full-time contract position.
• 5.5 working days per week.
• Contract duration of 6 months to 1 year.
• Renewable contract subject to performance and business requirements.
• Multiple clinic locations available islandwide.
• Opportunity to gain valuable experience in the healthcare sector.
• Exposure to patient service, clinic administration and healthcare operations.
• Opportunity to develop communication, administrative and customer-service skills.

LOCATION

Bedok North MRT + 7 other locations across Singapore.

URGENT HIRING

If you are looking for an opportunity to build your experience in clinic administration, patient service and healthcare operations, this could be a suitable opportunity for you.

Interested candidates, apply now.

Limited vacancies available.